Returns & Exchanges
If you are not satisfied with your purchase for any reason, please let us know so we can take care of you.
When you buy something from us, we hope you love it. However, should you change your mind (it happens to the best of us), you can return your purchase by post within 14 days. Be sure to return your items in their original condition, along with the packaging and please attach the receipt with it too. This right of exchange or return is in addition to your legal rights as a consumer which is unaffected. You can either claim a refund or an exchange.
Should you wish to exchange an item, please contact us by email at: firstname.lastname@example.org. You will be obliged to the shipping expenses of the return, but not pay shipping for your exchanged replacement. Please note that we can only exchange an item at its original condition.
Returns by post
Please enclose a letter with the return reason, detailing each item, quantity, and why you are sending the item(s) back.
Please send your goods to:
Love From Cyprus, Anastasia Gerali, 11 Prodromou st, Office 6, Nicosia 1095, Cyprus
You should send your package using a secure or traceable method and keep your proof of postage. In order to value your return or exchange request, you need to inform us by email at: email@example.com before posting the goods.
Processing your refunds
We will email you to let you know when your refund has been processed. Most returns will process in approximately 1-2 weeks although, on occasion, some returns may take up to 28 days to be processed. Your refund will be credited back to your Paypal account, as the payment was made. Our delivery charges are non-refundable, and Love From Cyprus is not responsible for delivery fees, any local customs duties or lost returns.